How to File a Dispute on Binance P2P: Step-by-Step

Despite the escrow system protecting both parties in a Binance P2P transaction, disagreements between buyers and sellers do occur. When a trade does not go as planned — whether because of a payment issue, unresponsive counterparty, or alleged fraud — the Binance dispute resolution system is your formal recourse. This guide explains exactly when to use it, how to file, and what to expect.

When Should You File a Dispute?

You can appeal (file a dispute) on a P2P order when:

As a buyer:

You have sent payment but the seller is not responding and is not releasing the crypto
The seller is pressuring you to cancel the order after you have already sent payment
The seller is asking you to do something outside the platform

As a seller:

A buyer claims to have sent payment but you have not received it after careful verification
The buyer is providing a fake payment screenshot and pressuring you to release
A buyer sent an incorrect amount or used an unsupported payment method

Do NOT file a dispute for:

Slow communication that is still within the payment window
Payment delays that are simply due to bank processing time
Disagreements about price that should have been settled before matching

Understanding the Appeal Button

The Appeal button appears on an active P2P order and is accessible:

After the payment window expires without completion
During an active order when you believe something has gone wrong
Before confirming release, if you have received suspicious communication

Once the appeal is submitted, Binance's P2P dispute team takes control of the case. The escrowed crypto remains locked until the dispute is resolved — neither party can move it.

How to File a Dispute (Step-by-Step)

Step 1: Access the Open Order

Open the Binance app
Go to Buy Crypto > P2P Trading
Tap the Orders tab or go to Orders > P2P Order History
Find the order in question — it should show as "In Progress" or "Payment Overdue"
Tap on the order to open it

Step 2: Initiate the Appeal

On the order detail page, look for the Appeal button (may appear as "Appeal Order" on some versions)
Tap Appeal
A dialog will appear confirming you want to submit an appeal — tap Confirm

Note: If the order is still within the payment window and the timer has not expired, you may need to wait or justify why you need to appeal early (e.g., the counterparty is clearly acting in bad faith based on chat messages).

Step 3: Select the Reason for Your Appeal

Binance will ask you to select the reason for the dispute. Common options include:

Payment not received
Received incorrect payment amount
Seller not responding
Buyer requesting to cancel after payment was sent
Suspected scam or fraud

Select the most accurate reason — this helps the dispute team triage your case appropriately.

Step 4: Provide Evidence

This is the most important step. The dispute team makes decisions based on evidence submitted by both parties.

Evidence to prepare:

For buyers proving they sent payment:

Bank statement or screenshot showing the completed transfer, including date, amount, and the recipient's account details
PayPal, Wise, or mobile payment confirmation screenshot
Bank app transaction history showing the relevant period
In-app chat messages showing your communication with the seller

For sellers proving they did not receive payment:

Bank statement or app showing no incoming payment during the relevant period
In-app chat screenshots showing suspicious behavior by the buyer
Screenshots of any fake payment proof the buyer sent

Upload your evidence by tapping Add Evidence or the camera/file icon on the appeal form. You can typically upload up to 5 images.

Step 5: Submit the Appeal

Review your evidence and reason, then tap Submit Appeal or Confirm.

You will receive a confirmation that your appeal has been received. The order status will change to Appealing or Under Review.

What Happens After You File a Dispute?

Response Time

Binance's P2P dispute team typically responds within a few hours to 1 business day, depending on the complexity of the case and current caseload volume. For complex cases, resolution may take 2-5 business days.

The Counterparty's Opportunity to Respond

After you file, the counterparty is notified and given an opportunity to submit their own evidence. Both parties' submissions are reviewed.

Possible Outcomes

Resolved in your favor as a buyer: Binance releases the escrowed crypto to your account.

Resolved in your favor as a seller: Binance cancels the order and returns the escrowed crypto to your wallet.

Order cancelled by agreement: If both parties agree to cancel during the dispute process (e.g., buyer agrees they made an error), the order is cancelled and the seller's crypto is returned.

Inconclusive evidence: In rare cases where evidence is insufficient, Binance may request additional documentation from either party.

How to Communicate with the Dispute Team

During the investigation, Binance may contact you for more information through:

In-app chat on the disputed order
Email to your registered Binance email address

Respond promptly — delays in your responses can slow down resolution. Keep all communication professional and factual.

Dos and Don'ts During a Dispute

Do:

Submit all available evidence at once rather than in pieces
Be specific and factual in your descriptions
Respond to Binance's requests promptly
Keep records of all communication both in and outside the app

Do not:

Threaten or harass the counterparty via chat
Submit fake or altered evidence — this is fraud and will result in account termination
Release crypto after filing an appeal (as a seller)
Cancel the order after receiving payment (as a seller)
Accept requests from the counterparty to resolve things "outside Binance"

Preventing the Need for Disputes

The best approach to disputes is avoiding situations that lead to them:

Verify payment before releasing — most seller-side disputes arise from releasing too early
Use the in-app chat for all communication so there is a record
Select high-reputation merchants — completion rates above 95% dramatically reduce the chance of problems
Read the merchant's terms before matching — misunderstandings about payment requirements account for many disputes
Use your preferred payment method — if you are uncomfortable with a requested payment method, find a different merchant

After the Dispute Is Resolved

Once Binance resolves the dispute:

You will receive a notification of the outcome
The escrowed crypto will be released accordingly
Your account balance will update to reflect the resolution
You can rate the counterparty based on your experience

If you disagree with Binance's resolution, there is a limited escalation process where you can provide additional evidence. Contact Binance support to inquire about escalation options.

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Binance P2P Dispute - How to File an Appeal and Resolve Issues